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Frequently Asked Questions

How long will it take for my patients to receive the medication after I’ve prescribed it?

The time it takes for a patient to receive their Pfizer dermatology medication varies depending on coverage. If you have questions about the status of your patient’s case throughout this process, you can call Pfizer Dermatology Patient Access™ at 1-844-496-8707, check a patient's status on the HCP portal, or contact your Pfizer Field Reimbursement Manager.

How can my patients sign their portion of the Enrollment Form?
When a coverage determination is made, what do I need to do?
What happens if my patient’s prior authorization is denied?
How do I find out if my patient is eligible for financial help through the Pfizer Patient Assistance Program?
How do I use the HCP portal?
What is a Pfizer Field Reimbursement Manager (FRM)?
What is a Patient Access Coordinator (PAC)?