Frequently Asked Questions

The time it takes for you to receive your Pfizer dermatology medication varies depending on your insurance coverage. If you have questions about the status of your prescription, you may be able to check the status on the patient portal. You can also call a Patient Support Representative at 1-833-956-DERM (1-833-956-3376).

What you pay for your Pfizer dermatology medicine may vary based on your specific insurance coverage. Once you start receiving your medicine, your pharmacy will have the most accurate information about your monthly copayments.

If affording your Pfizer dermatology medicine is an issue, Pfizer Dermatology Patient Access™ can help you identify financial support resources that you may be eligible for, including copay assistance, alternate sources of funding, or free medicine.

Your health plan may change from time to time—for example, if you have commercial insurance and switch employers, or if you’re on Medicare and change your plan during the open enrollment period. As soon as your insurance information changes, contact Pfizer Dermatology Patient Access to update your information on file.

If you are seeking financial assistance or your financial situation has changed, you should also contact Pfizer Dermatology Patient Access to help identify resources that you may be eligible for.

To be evaluated for assistance, you and your healthcare provider must submit a completed enrollment form for Pfizer Dermatology Patient Access. Once you've enrolled, you'll be asked to provide proof of income, such as a W2 form, a paycheck stub, or the prior year’s tax return.

The Patient Support Representative is a team member at Pfizer Dermatology Patient Access who is trained and ready to offer patient support. If you ever have any questions regarding your Pfizer dermatology medicine, you can call the Patient Support Representative for live support by phone. This person is available to you Monday-Friday from 8 AM-8 PM ET.
Call 1-833-956-DERM (1-833-956-3376).