This site is intended only for residents of the United States and Puerto Rico.

Female patient

Getting Started on Your
Specialty Medication

Consent form icon
What Are Specialty Medications?
  • Specialty medications are therapies prescribed to patients who have chronic medical conditions

  • Specialty pharmacies handle and store these medications, and they typically send patients their prescriptions through the mail

Medicine icon
Where was your prescription sent?

Your healthcare provider (HCP) may have sent your prescription to Pfizer Dermatology Patient Access for prescription support, or they may have sent it directly to a specialty pharmacy

Group 13

Receiving Your Prescription From a Specialty Pharmacy

What Can You Expect?

A phone call from the specialty pharmacy to:

  • Obtain your shipping address
  • Confirm your insurance information
  • Discuss options that may help reduce your prescription out-of-pocket costs

Important: Expect a call from the specialty pharmacy.

Save their number in your phone. A call from them may show up as “unknown caller” if you don’t have their number stored.

Delivery setup:

  • Once your medication has been approved by your health plan, the specialty pharmacy will call you to confirm shipment information and set up delivery
  • At this time, they will collect your co-payment, if applicable. If you have a Copay Savings Card*, share your card information with the pharmacy

Important: Call your healthcare provider to check on the status.

Ongoing prescription support:

  • Most specialty pharmacies will continue to call you with assistance to help schedule your refills
  • You can also set up refill reminders and schedule auto-refills with the specialty pharmacy
*Eligibility required. No membership fees. This is not health insurance. Only for use with commercial insurance. If you are enrolled in a state or federally funded prescription insurance program, you may not use the copay card. Terms and conditions apply.

Helpful Tips

  • Save the specialty pharmacy phone number in your contacts. A call from them may show up as "Unknown Caller" if their number isn't stored in your phone.
  • If you haven't heard from the pharmacy within a week of being prescribed your medication, call your HCP to check on the status.
  • See if you're eligible for financial support at PDPAsavingscard.com.
  • Track your results and share them with your HCP. Before/after photos may be helpful for insurance purposes